Shipping Policy
​Delivery
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All products listed on our store are subjected to delivery. charges based on the product size / weight & your location.
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The final product price includes applicable GST. Any other taxes will have to be paid by customer..
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The estimated delivery time may sometimes vary in case there are weekends/public holidays in between.
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In case you buy any of our packages, the products are shipped to your doorstep and the installation will be provided on an appointment basis.
​Returns
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In case you are not satisfied with our products, you can return the product back to us, if the following conditions are met:
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You should return the item within seven days after you purchased it.
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You should provide your original ID and email address.
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The product(s) received should be undamaged and in its original condition.
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The deposit amount would be returned, once the goods are received in original condition.
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It will be the responsibility of the customer for the risk or loss of damage to the product at their end, during the time of return.
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To issue the refund / return a product, contact us at info@light-and-magic.com with the following information:
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Order ID
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Email address
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Reason
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After you send the details, we would verify the transaction, and once our technical team confirms the reception of the product in good condition, we would initiate your refund through Cheque / Bank-Transfer. You would be contacted by our support team for procuring the required details, or you can directly shoot us a mail with Subject as: <Your-Order-ID> + <Payment Details>.
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If the serial number or tag containing crucial details like barcode etc. is missing or found to be tampered, the products will not be accepted for returns.
These Terms of Sale and the relationship between you and us shall be governed in accordance with the laws of India without reference to conflict of laws principles.
You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Sale or any transactions entered into on or through the website or relationship between you and LIGHT AND MAGIC AUTOMATION PVT. LTD (“Light n Magic”) shall be subject to the exclusive jurisdiction of the courts at Mumbai and you hereby accede to and accept the jurisdiction of such courts.
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Date: 25-07-2022